Notes on staffing, offshoring and running a brokerage back office.
Nobody starts a brokerage because they love invoicing. So billing, collections and carrier paperwork end up where they always end up: with whoever is least busy, done between calls, after the loads…
Every offshore staffing vendor will tell you their people are trained, their English is excellent and their office has backup power. Most of it may even be true. The problem is that…
Most carrier sales hires go wrong in the interview, not on the floor. The candidate is confident, talks fluently about lanes and rates, mentions a few carriers by name, and everyone in…
The question we get asked first is almost never “can this be done offshore?” It’s “will it work for my desk?” Those are different questions, and the honest answer depends far less…
