Virtual assistants for freight brokers, who already know freight.
Most VAs have to be taught what a rate confirmation is. Ours arrive knowing.
“Virtual assistant” is how a lot of brokerage owners describe what they need, so it is worth being clear about what we do and do not mean by it.
We do not supply general admin help by the hour. We place a dedicated, full-time person who already understands freight — equipment types, rate confirmations, accessorials, load boards, why a detention charge exists — and who works your shift inside your systems.
The difference matters most in the first month. A general VA spends it learning the industry from your team. A freight-trained one spends it learning your business.
A day in the seat
- Check calls, ETAs and appointment updates on loads in transit
- Invoicing, POD chasing and AR follow-up
- Carrier packets, W-9s and insurance verification
- Shipper prospecting and appointment setting
- Owning the account inbox and customer status updates
- Keeping the TMS clean enough to be worth reporting on
What we screen for
- Spoken and written English, tested live rather than self-reported.
- Freight fundamentals before day one, not learned on your time.
- A role-specific exercise — a mock rate call, a document set, or a live exception scenario, depending on the seat.
- Reliability on the shift you actually need, including overnight.
What a VA can and cannot replace
A freight VA absorbs the work that runs on process and systems: tracking, paperwork, scheduling, follow-up, prospecting. That is usually a large share of what is eating your day.
It does not replace judgement calls, pricing decisions, or relationships. If what you actually need is a partner rather than a pair of hands, be honest with yourself about that before you hire anyone — a VA will not fix it, and neither will a cheaper one.
Common questions
Is this the same as hiring a VA from a general marketplace?
No. Marketplace VAs are usually contractors, often shared across clients, and rarely know logistics. Ours are employed by us, dedicated to one account full time, and trained on freight before they are placed.
Can one person cover several of these jobs?
For a smaller brokerage, often yes — one person doing tracking, billing and packets is a common first seat. As volume grows, splitting the work usually beats stretching the person.
What does it cost?
A flat monthly rate per seat covering recruiting, employment, equipment, training and management. The number depends on the role, the shift and how specialised the work is — the pricing page explains exactly what moves it.
Hand over the half of your day that runs on process.
Tell us which jobs are eating the most time and we will tell you honestly whether one seat covers them.