Invoices out complete, on the day the POD lands.
The paperwork that decides whether you actually get paid, done by someone whose only job is that.
Back office work is cheap to do and expensive not to do. An invoice that goes out ten days late has extended your own payment terms by ten days. An invoice missing a POD does not get paid slowly — it gets rejected and handled twice.
None of it produces a crisis, which is exactly why it never gets fixed. The cost lands on your cash cycle and on the sales floor, never as a line you can point at.
A day in the seat
- Building and sending customer invoices with complete paperwork attached
- Chasing PODs and signed rate confirmations before billing
- Carrier payables, quick-pay handling and factoring paperwork
- Structured AR follow-up and collections calls on ageing invoices
- New carrier packets, W-9s, insurance certificates and setup
- Reconciling what was quoted against what was actually billed
What we screen for
- Accuracy under volume, tested on a real document set with deliberate errors planted in it.
- Spreadsheet fluency and comfort working inside an accounting system.
- Willingness to make a polite, persistent collections call. Plenty of otherwise careful people will not, and the invoices sit.
- Discretion. This seat sees your customer list and your margins.
The hire most brokerages make too late
The usual pattern is that billing gets done by whoever is least busy, between covering loads. That means it is always second priority, and the person doing it is usually on a sales salary.
This is a system-based, checkable, process-driven seat — which makes it well suited to working remotely. What it does need is to be somebody’s whole job. Share it with load coverage and coverage wins every time.
Common questions
Which accounting systems can they work in?
Whatever you already use. If it runs in a browser we can train someone on it during onboarding, alongside your invoicing process and document standards.
Will they chase our customers for money?
Yes, if you want them to. Collections is a normal part of this seat — polite, scheduled, persistent follow-up on ageing invoices, escalated to you when it needs your name on it.
Can they handle carrier packets and onboarding too?
Yes. Packets, W-9s, insurance certificates and authority checks are commonly part of the same seat.
Get paid on your terms, not nine days later.
Tell us your volume and the systems you bill in.