What does it cost to outsource brokerage support?
This is the question everyone asks first and almost nobody gets a straight answer to. Vendors quote a number that depends on things they haven’t asked you about yet, or they refuse…
Insights
Insights
Notes on staffing, offshoring and running a brokerage back office.
Offshore, nearshore or onshore: which fits a freight brokerage?
Almost everyone asks this question as a cost question. Offshore is cheapest, nearshore is in the middle, onshore is dearest, pick according to budget. That framing is tidy and it is how…
Does your brokerage need a night desk yet?
Most brokerages get their first night desk the same way: something goes badly wrong overnight, everyone spends Monday cleaning it up, and someone says “we need cover for that”. Then the week…
The first 30 days with an offshore seat
The sales call for offshore staffing tends to end at the moment the seat is filled, as if that were the finish line. It isn’t. The first thirty days decide whether you…
The back office is quietly costing your brokerage more than you think
Nobody starts a brokerage because they love invoicing. So billing, collections and carrier paperwork end up where they always end up: with whoever is least busy, done between calls, after the loads…
Ten questions to ask before hiring an offshore team for your brokerage
Every offshore staffing vendor will tell you their people are trained, their English is excellent and their office has backup power. Most of it may even be true. The problem is that…
How to screen a carrier sales rep before you hire one
Most carrier sales hires go wrong in the interview, not on the floor. The candidate is confident, talks fluently about lanes and rates, mentions a few carriers by name, and everyone in…
Which brokerage seats work offshore, and which do not
The question we get asked first is almost never “can this be done offshore?” It’s “will it work for my desk?” Those are different questions, and the honest answer depends far less…